Around this time of year, most of us, and our businesses, tend to slow down just a bit from the normal dawn-to-dusk mad dash. We smile a bit more. We wave people in before us in traffic, and let others with less in their shopping carts go first in the grocery store. And we reflect. When I was working with Toyota, I learned the art of hansei (pronounced hahn-say). Hansei is the Japanese word for …
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