I remember when I first discovered the work of Mark Graban. The year was 2008, and I was preparing to speak to the Massachusetts Hospital Association, an audience of about 400 hospital CEOs and administrators. They wanted me to tie my work with Toyota to healthcare, which I had no firsthand experience in. I ran across a ChangeThis.com manifesto entitled “How Toyota Can Save Your Life at the Hospital,” by one Mark Graban. It was …
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Tag Archives: Kaizen
Getting Better at Getting Better
The late, great basketball coach John Wooden maintained that, “When you improve a little bit each day, eventually big things occur. Don’t look for big, quick improvement. Instead, seek small improvement one day at a time. That’s the only way it happens — and when it happens, it lasts.” Wooden was talking about constant improvement, and was a master at the practice of practice as a means of always getting just a little bit better. …
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