I remember when I first discovered the work of Mark Graban. The year was 2008, and I was preparing to speak to the Massachusetts Hospital Association, an audience of about 400 hospital CEOs and administrators. They wanted me to tie my work with Toyota to healthcare, which I had no firsthand experience in. I ran across a ChangeThis.com manifesto entitled “How Toyota Can Save Your Life at the Hospital,” by one Mark Graban. It was …
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